Monthly Archives: June 2018

Title Insurance Issues

Ethics with Michael Holden

1 credit

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Michael Holden discusses a wide range of Ethics topics and how they relate to the Title Insurance Industry. It is a comprehensive discussion that covers historical perspectives, unethical conduct, and cultural factors. He uses Boeing as an example of corporate ethics policies and discusses how to establish an ethical organization.

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Michael began working in the title industry for his father in 1984 part time before entering high school.  Since entering the field full time in 1989, Michael has examined over 15,000 real estate titles, written policies in excess of $100 million dollars, and handled closings of thousands of commercial and residential properties through out the country.

Michael currently serves as the Ohio and Michigan State Agency Manager for North American Title Insurance Company.  To work with him and North American Title, please click here:  NATIC

Michael has served on the American Land Title Association’s education committee responsible for setting educational programs for the association from 2000 to 2008.  He also has served on the ALTA’s Abstractors and Agent’s section committee to the Board of Governors.  Currently he  serves on the ALTA Public Relations Committee.

Michael is a regular speaker for the title industry.  He has been a featured speaker at the American Land Title Association Technology Forum; and the Missouri, Montana,Wyoming, Kansas, Michigan, Ohio, Nebraska, Virginia and South Dakota Land Title Associations.

Michael is an alumnus of the University of Missouri, and was recognized by October Research as “top 40 under 40” in 2007.  He enjoys travel, skiing and spending time with family.

Michael has a proud legacy of family leadership in the title insurance industry.  He and/or a member of his family has been active in the business continuously since 1920.

Michael Holden Seminars provides educational programs to Title Agents, Escrow Closers, Mortgage Lenders, Attorneys and Real Estate Agents.  Topics available include:

• RESPA reform, CFPB, the Dodd-Frank Act and affiliated business arrangements
• Bankruptcy, Federal Issues, Federal Tax Liens and Railroads
• Business operations, process streamlining, workflow centralization and cost reduction
• Marketing, business retention, sales, and internal marketing systems

 

ALTA Best Practices, Continuing Education

ALTA Best Practice Pillar 7 approved in PA

ALTA Best Practices

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This course is one in a series of Courses that discuss ALTA Best Practices. This one covers Pillar7. The objective of the course is for the learner to complete the section of their policy and procedure manual for the pillars discussed in the course. Also, upon completion the learner will be confident that they will be able to pass an ALTA Best Practice audit for the pillars discussed in the course.

streamline

Pillar 7 is about adopting and maintaining written procedures for resolving consumer complaints. The course covers the 38 questions asked in the ALTA Pillar 7 Workbook so that the learner understands what is expected to by compliant. The course covers the Action Items report, Assessment Readiness, and Certification

A process for receiving and addressing consumer complaints helps ensure reported instances of poor service or non-compliance do not go undiscovered.

Streamline Consulting has done the research and put together the content for the course. Streamline Consulting is a privately owned company that was formed in order to meet the personnel, technical and business needs of Title Insurance Companies. They are advocates for their clients in all aspects of the title insurance industry.

While the nature of the business is the same in all states, the nuances of each title company, even within the same city, can be very different. Streamline customizes every project and product for each title company, regardless of size, location or products and services provided to their customers.

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